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Civil Service Reform in the Real World: Patterns of Success in UK Civil Service Reform
One of the most valuable guides for any would-be reformer is knowing what has, and has not, worked in the past. This has been one of the themes of much of the Institute for Government’s work over the past five years. The value of this report by Nehal Panchamia and Peter Thomas lies not only in the detailed study of four major civil service reforms since the late 1980s but also in the broader conclusions about the nature of success, the reasons for success and the constraints ( the lift and drag factors) and the implications for today’s leaders of reform.
This report aims to expose the alchemy of successful civil service reform. We analyse four reforms seen as more or less successful in the past 25 years to understand what lay behind their success: next steps (1987-97), bringing in and bringing on talent (1999-2002), public service agreements and the prime minister’s delivery unit (1998-2010), capability reviews (2005-12). Each of these is internationally admired, often copied and adapted. Together with an additional review of a wider set of past and current reforms, we developed a framework for understanding civil service reform and identified the key factors that lift or drag down a reform at various stages of its life.
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