Computer File

Case Studies in Knowledge Management

---

Knowledge Management (KM) has been growing in importance and popularity as a research topic since the mid 1990s. This is sufficient time for many organizations to implement KM initiatives and KM systems (KMS). This book presents twenty cases investigating the implementation of KM in a number of business and industry settings and a variety of global settings. The purpose of this book is to fill a deficiency that I’ve observed while teaching KM. KM is being taught in specialized courses and as a topic included in Decision Support Systems (DSS), Enterprise Information Systems (EIS), and Management Information Systems (MIS) issues courses. The deficiency I’ve observed is in moving discussions of KM from a focus on theory to the more practical focus of how to implement KM to help organizations improve their performance. Existing course materials do include some short cases and/or vignettes discussing KM in business settings, but I haven’t found any source that has multiple, detailed teaching cases. This book is meant to fill that void.

The cases contained in this book are presented as teaching cases. All have discussion questions and are written in a style that students can easily read and understand. Also, additional sources and support materials are included where appropriate. The book includes cases from many different countries in an attempt to appeal to as wide an audience as possible. Cases are included from Australia, Austria, Bahrain, China, Egypt, Germany, Great Britain, Hong Kong, India, New Zealand, and the United States. Additionally, a variety of business situations are presented including banking, consulting, engineering, government agencies, manufacturing, military, project management, software development, and public utilities. Also, several different related processes and technologies are discussed. Related processes include organizational learning (OL) and organizational memory (OM). Technologies include Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Data Warehousing, networking, and Intranets. Finally, several issues are addressed including knowledge capture, knowledge sharing, knowledge transfer, knowledge representation, organizational culture, management support, KM/KMS success, KM sustainability, retaining worker knowledge, creating learning organizations, and management support.

This book is organized into seven sections, each dedicated to an area of KM research. Section 1 looks at using KM in support of OL and contains two cases; section 2 explores using KM to support the retention of organizational knowledge in organizations where the work forces are in transition; section 3 discusses the importance of a KM strategy in the implementation of a KM initiative; section 4 discusses the use of KM in the support of projects and project management; section 5 discusses KM in support of knowledge transfer; section 6 discusses a variety of issues associated with the implementation of KM and a KMS; and last, section 7 discusses how to determine KM outcomes. A.N. Dwivedi, Rajeev K. Bali, and R.N.G.

---

Ketersediaan

E00040

658.4038 JEN c

My Library

Tersedia

Informasi Detail

Judul Seri

-

No. Panggil

658.4038 JEN c

Penerbit

Hershey : Idea Group., 2005

Deskripsi Fisik

xiv, 374 pages : illustration , cm.

Bahasa

English

ISBN/ISSN

1591403537

Klasifikasi

658.4038

Tipe Isi

text

Tipe Media

computer

Tipe Pembawa

other (computer)

Edisi

-

Subjek

Organization
Knowledge management
Information management
Knowledge sharing
Case study
Knowledge management -- case study

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Komentar

---

Anda harus masuk sebelum memberikan komentar