This edited volume moves forward knowledge ont the nature and significance of public service innovation. The studies in this book demonstrate demonstrate a number of ways in which innovations are d…
New public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview…
The bulk of our knowledge concerning motivation in the public sector is based on theories that originate from and are tested in market settings. Although scholars have occasionally pointed to the d…
A unique aspect of this volume vis-à-vis other textbooks is the extensive use of visuals. Artwork depicts bureaucratic issues, reinforcing each chapter’s themes and creating an informative and a…